Which statement is true about case management?

• A. It focuses only on medical treatment and not client advocacy
• B. It emphasizes identifying outcomes and coordinating care activities
• C. It is primarily concerned with reducing staff workload
• D. It excludes family involvement

Answer: (B)

Case management is a collaborative, client-centered process that focuses on outcomes and coordinating care activities across services to reach those outcomes. It begins with identifying the client's goals and then linking medical care with social supports, resources, and services, arranging access, and ensuring that all members of the care team communicate and work toward the same plan. Family involvement is often integral, since relatives and caregivers can support decision-making, help implement the plan, and monitor progress. This approach contrasts with narrower views that limit case management to medical treatment, or that aim primarily to reduce staff workload, or that exclude families. The strength of this statement is that it captures the purpose of aligning efforts and resources to achieve defined outcomes for the client.